Will the price change when you arrive?
No surprise charges. We discuss the job and price with you before we begin. If we discover something outside the original scope—such as pet urine that has reached the padding—we'll explain what we found and give you the price first. No additional work is performed without your approval.
What's included in the standard carpet cleaning price?
Our standard pricing includes pre-treatment, normal spot/post treatment, cleaning, deodorizing, finishing, standard hallways, 0–5 stairs and sales tax. Specialty or subsurface treatments outside the standard scope are discussed and approved before work begins.
Do I need to vacuum before you arrive?
A normal vacuuming beforehand is helpful, especially if there is loose debris or a lot of pet hair. We'll give you any specific preparation instructions when your appointment is scheduled.
Do I need to move furniture?
Please move small items, toys, floor lamps, plants and breakables out of the areas being cleaned when possible. Premier does not move heavy furniture, large beds, entertainment centers or other items that cannot be safely moved.
How long will my carpet take to dry?
Drying time varies with carpet type, humidity, temperature, airflow and how much treatment an area requires. We won't promise an artificial one-size-fits-all drying time. We'll tell you what to expect based on the conditions in your home and recommend airflow to help the carpet dry efficiently.
Can I walk on the carpet after cleaning?
It's best to limit traffic while the carpet is damp and allow it to dry as fully as practical. Be especially careful when stepping from damp carpet onto hard flooring, which can be slippery.
Are your products family and pet friendly?
We select professional cleaning products with families and pets in mind and thoroughly extract cleaning solutions and residue. We follow the manufacturer's directions for every product we use, including any drying or re-entry guidance.
Can you remove pet stains and odors?
We treat pet-affected areas to address the source rather than simply cover the odor with fragrance. If urine has reached the carpet backing, padding or subfloor, additional treatment may be necessary. We'll inspect it, explain what we find and discuss any additional cost before proceeding.
Can you guarantee every stain will come out?
No reputable cleaner can honestly guarantee every stain. Some substances permanently alter or discolor carpet fibers. We'll work to get the best result possible and be straightforward when a condition may be permanent.
What counts as a room?
Standard pricing is intended for typical residential rooms. Very large rooms, combination spaces or unusual layouts may be counted differently. Send us the rooms and approximate sizes—or photos if you're unsure—and we'll confirm the price before the appointment.
Do you clean stairs and hallways?
Yes. Standard hallways and 0–5 stairs are included in our normal room pricing. Additional stairs are priced separately based on the staircase and scope of work.
What areas do you serve?
Premier serves the Twin Cities and surrounding communities. Text us your city or ZIP code and we'll confirm service availability.